Family Resource Centers celebrate 25 years of removing barriers to learning
Family Resource Centers celebrate 25 years of removing barriers to learning
No two days at school are the same for Geri Willis. One day she’s finding hats and gloves for students, the next she’s...
No two days at school are the same for Geri Willis. One day she’s finding hats and gloves for students, the next she’s helping a grandmother navigate the court system to gain guardianship.
Some of her days are spent searching Ashland’s hotels for a student who hasn’t come to school for several days, others are filled with calls to social service agencies to find a student’s family a place to stay.
No task is too big or too small for Willis, coordinator of the Ashland Family Resource Center, which serves two Ashland Independent elementary schools.
“We’ve even gone so far as to buy alarm clocks,” she said. “You do what you can to help your students.”
Geri Willis, coordinator of the Ashland Family Resource Center, reviews shapes with students at Hager Elementary in preparation for a math-based quilting project. The center serves Hager and Crabbe elementary schools in the Ashland Independent district. (Photo by Kerri Keener)
Geri Willis, coordinator of the Ashland Family Resource Center, reviews shapes with students at Hager Elementary in preparation for a math-based quilting project. The center serves Hager and Crabbe elementary schools in the Ashland Independent district. (Photo by Kerri Keener)
Kentucky’s system of school-based Family Resource and Youth Service Centers (FRYSCs), was created as part of the Kentucky Education Reform Act of 1990 as a way to remove nonacademic barriers to learning. Now in its 25th year, there are 816 centers across the state serving 626,696 students and their families.
“When we first came on board, it was the whole selling of myself as a coordinator, just begging people to let us be involved,” said Mike Flynn, youth services center coordinator for Estill County Middle School. ”Parents didn’t know what we were, schools didn’t know what we were. We had to break those barriers down.”
But 25 years later the centers are an integral part of most schools, he said.
“It’s a complete cultural shift. People automatically expect us to be involved with things,” Flynn said. ”They bring issues and problems to us. We are now really ingrained into the schools as a whole.”
Though they are part of schools, FRYSCs are run by the Kentucky Cabinet for Health and Family Services.
Schools in which 20 percent of students qualify for free or reduced-price lunch are eligible for a center. The center is then funded based on the number of students who qualify for free lunch, said Flynn, who is also past president of the Family Resource and Youth Services Coalition of Kentucky a statewide professional organization.
“Even though we are based on the free lunch numbers, we serve every student regardless of financial status,” he said.
Though centers are most known for helping students and their families in difficult situations or supplying food or clothing, that service isn’t required under state law.
Many people don’t realize all the other services the centers provide, which are required under state law– such as referring families and students to mental health and substance abuse counseling, offering career training, summer job placement for high school students and promoting family literacy. The centers also serve as a bridge between school, homes and the community.
In July, coordinators at attended the annual Victory over Violence conference where they received training on helping children from families of substance abuse, bullying prevention and how to involve families in students’ success.
Many centers also provide programs to bolster the learning going on in the classroom. Flynn has worked with teachers to plan math nights for parents. In the summer, many centers provide programing based around the free summer meals program.
“We provide workshops and activities for the kids, so you’re not just getting food but a little be extra instruction,” Flynn said.
Several national education groups have recently taken notice of Kentucky’s system of support centers. Doug Jones, manager of FRYSC Region 7 – which covers northeastern Kentucky led a group of 15 educators from six states last fall as they visited Kentucky to see how FRYSCs work.
The group, which included representatives from National Education Association, the Center for Popular Democracy and Communities in Schools, visited three centers in eastern Kentucky and two centers in Lexington.
“They are looking at Kentucky as a template for trying to legislate FRYSC-model programs across the United States,” Jones said.
The group brought more educators in December and conducted 35 videotaped interviews with students, teachers, legislators and coordinators.
“We are planning educational and motivational materials, legislative pushes and more,” Evie Frankl, organizer of education justice campaigns for the Center for Popular Democracy said in a release. “We are thankful for the Kentucky program for leading the way for so many years and for generously sharing their knowledge with us.”
The idea of resource centers in schools was new to Kentucky 26 years ago as KERA was being drafted. Some opposed their creation, but Harry J. Cowherd, the secretary of the Cabinet for Human Resources in 1990, championed the creation the FRSYC network.
The annual center of excellence award is now named for Cowherd. In November, Wilis and her center received the award for their work with homeless students.
Willis applied for and received a McKinney-Vento grant, which allowed the elementary schools to hire three home/school liaisons to help families get immunizations, physicals and other screenings and provided tutoring for 43 students living in a domestic violence shelter.
“A lot of our student population is from hotels, motels, shelters and public housing,” she said. ”We also have a lot of kids being raised by relatives.”
In addition to the McKinney-Vento grant, she received a $58,000 grant from BBT Bank for homeless students. Part of the money will pay for a nine-passenger van that will let Willis pick up parents who don’t have transportation so they can attend parent/teacher conferences. It also will be used take homeless high school students to co-op sites. Part of the money will pay those co-op students’ equipment for medical classes, she said.
Willis’ center serves Hager Elementary, where more than half of the students qualify for free or reduced-price lunch, Crabbe Elementary, where all students qualify for free or reduced-priced lunch and a preschool/Headstart program. She works closely with administrators, teachers and staff to make sure she her students’ needs are being met and that teachers know what’s going on with their students.
“This staff is probably the most compassionate group of people I’ve ever met in my life,” she said. “They know and understand the situations that our students come from.”
Crabbe Elementary Principal Jamie Campbell, estimates that about 60 percent of his students will go through some kind of change that requires the resource center’s assistance.
“I am firm believer in the fact we have to make sure that their basic needs are met,” he said. “Because if you’re hungry, if you’re freezing, if you’re worried about safety where you’re going to be at home, if you are worried about that, I cannot teach you reading, writing and math.
“Geri and her team take care of that need for the teachers, it translates into students being able to come here and learn.”
Brenna R. Kelly writes for Kentucky Teacher, a publication of the Kentucky Department of Education
By Brenna R. Kelly
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Fed Chair Candidate Kevin Warsh Draws Opposition From Left and Right
Fed Chair Candidate Kevin Warsh Draws Opposition From Left and Right
On a Wednesday in mid-September, a group of progressive activists concerned about the stewardship of the American...
On a Wednesday in mid-September, a group of progressive activists concerned about the stewardship of the American economy packed a meeting room on Capitol Hill with staff of Senate Democrats. Part strategy session and part pep talk, the gathering had a very specific aim.
“We’ll do whatever we can do to prevent Kevin Warsh from taking on the role of chair of the Federal Reserve,” Jennifer Epps-Addison, president of the Center for Popular Democracy, told the gathering.
Read the full article here.
Slew Of Organizations Denounce Civil Right Violations of Puerto Ricans on May Day and Demand Gov. Roselló To Stop Austerity Measures
05.03.2018 New York, NY - In response to the violent reaction of the Puerto Rico Police Department to a peaceful...
05.03.2018
New York, NY - In response to the violent reaction of the Puerto Rico Police Department to a peaceful assembly of students, families and activists on May Day protesting against austerity measures and the national debt, the Center for Popular Democracy signed on to an open letter to Governor Roselló and released the following statement through its Co-Executive Director, Ana María Archila, who was present at the event and recorded the state violence response in a video:
“This week, as teachers, students, and retirees in Puerto Rico were exercising their First Amendment rights with a peaceful march to demand dignity for their families, the police came out in riot gear and unleashed tear gas on the crowd. Children, elderly people, entire families were fighting to catch their breath. It was a scene that doesn’t belong in a democratic society.
But this scene is not new in Puerto Rico. The police are used to controlling and enforcing colonial rule on the island. And they are enabled by our silence stateside. The crisis confronting Puerto Rico is enormous, and it’s as much a crisis of democracy as it is an economic and climate crisis.
Governor Roselló must condemn the violence perpetrated against his own people. And he must address the root causes of the march: the austerity measures that prioritize banks over people and are putting the brakes on the island’s recovery. We will continue to stand in solidarity with the Puerto Rican people as they continue to demand dignity and a better life for themselves and their families.”
Below, the Center for Popular Democracy join several organizations in solidarity with the Puerto Rican people and sign on this open letter to Governor Ricardo Roselló demanding an investigation into the abuses perpetrated by the Police Department on May Day rally and demand a stop to austerity measures and cancellation of the debt:
Open Letter to the Governor of Puerto Rico Ricardo Roselló
Sign-On Letter Condemning the Actions of the Puerto Rican Government on May Day and Demanding Justice for the Puerto Rican People
We, the undersigned organizations, stand in solidarity with the Puerto Rican people and organizations that came together on May 1, 2018 to march against inhumane austerity measures that continue to drive a massive exodus of families in search of a better life. We stand with the millions of Puerto Ricans who remain on the island and fight every day to sustain their families and improve their collective quality of life. We write today to condemn the inhumane and violent police actions of the government of Ricardo Rosselló.
On May 1, 2018, thousands of Puerto Rican people, including elderly adults and children, who were exercising their First Amendment right to protest were met with state violence through the use of tear gas and violence at the hands of the police. Images captured at the event, corroborated by first-hand accounts, show crowds of people fighting to catch their breath as they ran away from police in riot gear. This type of scene has no place in a democratic society. The right to assemble and express frustration at the government is essential to the practice of democracy. We are deeply disturbed by Governor Roselló’s defense of the police brutality and demand that the local government take the appropriate actions to prosecute those who gave and executed the orders for these actions to take place.
On May 1, 2018, thousands of Puerto Ricans came out to protest the measures that the governor and the fiscal control board have put forward over the last two years. These measures adversely affect working class Puerto Ricans, and include:
1. Privatizing of the public school system and the power company;
2. Doubling the tuition costs in Puerto Rico's public university;
3. Closing over 300 schools;
4. Slashing labor rights;
5. Raising taxes; and
6. Cutting pensions.
This dire situation is forcing families to flee the island en masse. The Center for Puerto Rican Studies estimates that Puerto Rico could lose 14% of its population, 470,000 people, by 2019.
On May Day, the people of Puerto Rico came out with clear demands for their government. Today we stand with them and echo their demands in solidarity, and we commit to advocate for them in the United States.
We further demand immediate accountability for the May Day violence. Our demands are as follows:
1. Stop austerity: The Government of Puerto Rico should stop all austerity measures and invest in the working people of Puerto Rico by strengthening labor rights, raising the minimum wage, and promoting other policies that allow families in the island to live with dignity. Living with dignity includes rebuilding Puerto Rico’s power grid with 100% clean and renewable energy and keeping the power grid and power generation in public hands under community control, so as to mitigate the climate crisis and adapt for future extreme weather.
2. Cancel the debt: The Government of Puerto Rico should not make, and the U.S. government should stop promoting, any more debt payments to billionaire bondholders. Instead, all government efforts should focus on securing payments to pension holders. The Puerto Rican government should also prosecute any individual that has profited from the debt crisis.
3. Prosecute: The Government of Puerto Rico should conduct a full, transparent and impartial investigation into the police violence during the May Day actions and prosecute every police officer and civil servant who instructed and executed these acts of violence against the Puerto Rican people. We also encourage human right organizations to conduct their own independent investigations and oversight to guarantee that this process is done with full transparency.
We, the undersigned organizations, stand in solidarity with the Puerto Rican people and their demands, condemn the actions of the Puerto Rican government, and demand that the local government take the appropriate actions to prosecute those who instructed and executed these actions.
Sincerely,
SPACEs United for a New Economy Maryland Communities United Black Voters Matter Fund CT PR Agenda Progressive Caucus Action Fund The Bully Project Center for Popular Democracy Make the Road PA Make the Road CT 215 People Alliance Alliance for Puerto Rico-Massachusetts Make the Road NJ United We DREAM NYCC Chicago Boricua Resistance! OLÉ in Albuquerque, NM Organize Florida Delaware Alliance for Community Advancement CASA Mi Familia Vota Make the Road NY VAMOS4PR 32BJ Matt Nelson Action Center for Race and the Economy Refund America Proyect Massachusets Jobs with Justice DiaspoRicans DiaspoRiqueños New Haven Association of Legal Services Attorneys United Action CT Womens March Alliance for Quality Education National Economic and Social Rights Initiative Courage Campaign Action NC Harry Potter Alliance Blue Future Youth Progressive Action Catalyst Pennsylvania Student Power Network Movement Voter Project Student Power Networks About Face: Veterans Against the War Americas for Conservation Florida Immigrant Rights Coalition- FLIC One America Services, Immigrant Rights, and Education Network (SIREN) Arkansas United Community Coalition Make the Road NV Sunrise Movement Lil Sis American Family Voices Resource Generation Climate Hawks Vote The Shalom Center National Korean American Service & Education Consortium (NAKASEC) Massachusetts Education Justice Alliance Public Higher Education Network of Massachusetts Institute for Policy Studies, New Internationalism Project Korean Resource Center (KRC) HANA Center NAKASEC - Virginia Pineros y Campesinos Unidos del Noroeste (PCUN) Coalition for Humane Immigrant Rights of Los Angeles (CHIRLA) Progressive Leadership Alliance of Nevada (PLAN)
April 15: National Protests on Tax Day Demand Trump Release His Tax Returns
April 15: National Protests on Tax Day Demand Trump Release His Tax Returns
Working Families Party, Thousands to Protest in NY, DC and Nationwide Rallies Demanding Trump Release His Tax Returns...
Working Families Party, Thousands to Protest in NY, DC and Nationwide Rallies Demanding Trump Release His Tax Returns
WASHINGTON - Today, the National Working Families Party announced their participation in the Tax Day March. President Trump’s financial ties to Russia are causing growing questions for both Democrats and Republicans. As a result, thousands of people plan to gather in Washington, D.C., on Saturday, April 15, 2017, at 11 a.m. The Tax March was an idea that started on Twitter, but has gained momentum on and offline, with over 135 marches planned in cities across the country.
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Protesters rip Chase for funding private prisons, immig jails
Protesters rip Chase for funding private prisons, immig jails
Over 100 protesters weathered a sudden downpour as they gathered outside JPMorgan Chase headquarters in Midtown...
Over 100 protesters weathered a sudden downpour as they gathered outside JPMorgan Chase headquarters in Midtown Manhattan Wednesday to challenge the bank's investment and funding of private prisons and for-profit immigrant detention centers.
The protesters laid out pairs of shoes in front of the bank's main office on Fifth Ave. before the rally began.
Read the full article here.
Dreamers Deferred As Congress Lets DACA Deadline Pass
Dreamers Deferred As Congress Lets DACA Deadline Pass
"For most of us, DACA was the only opportunity we had to come out of the shadows and show everyone what we are capable...
"For most of us, DACA was the only opportunity we had to come out of the shadows and show everyone what we are capable of doing, regardless of the legal status in which we stand in,” Aguilera said in a testimonial provided by the Center for Popular Democracy to ABC News...“With no clear path forward on the horizon to protect Dreamers, thousands of immigrant youth are left in limbo and in the sights of Trump’s deportation machine,” said Ana Maria Archila, co-executive director of the Center for Popular Democracy in a statement to ABC News.
Read the full article here.
Protesters Demand a Voice in Selection of Next President of Philadelphia ‘Fed’
CBS Philly - December 15, 2014, by Steve Tawa - Just as the Federal Reserve is about to hold a key policy meeting in...
CBS Philly - December 15, 2014, by Steve Tawa - Just as the Federal Reserve is about to hold a key policy meeting in Washington, DC, a group of activists is calling for a more transparent process to replace Charles Plosser, president of the Federal Reserve Bank of Philadelphia.
The group, which staged a march this morning from Independence Hall to the Federal Reserve at Sixth and Arch Streets, says the Fed’s replacement process is dominated by major financial firms and corporations.
Members of Action United, the Philadelphia Unemployment Project, and Pennsylvania Working Families say there are no community, labor, or consumer representatives on the board of directors of the Philadelphia Fed, so working folks are shut out of the process.
They are part of a grass-roots coalition across the country that met last month with Federal Reserve chair Janet Yellen, demanding that the central bank hear the concerns of ordinary Americans as it prepares to raise interest rates.
Who are those ordinary Americans?
“The unemployed, the underemployed, the working and barely-working working class,” says Kendra Brooks of Action United.
“We just need some people at the Fed to step up and pay attention to us,” adds Chris Campbell (far right in photo), a graduate of Orleans Technical Institute who has been doing multiple odd jobs to scrape together income.
Dawn Walton, who had been one day away from becoming a permanent worker with benefits at a local auto dealership when she was laid off after 89 days, said, “And now (we’re) out here pounding the pavement with millions of other people. It looks like there’s no way out.”
While the unemployment rate has declined to a six-year low, the activists challenge the Fed to visit poorer neighborhoods in Philadelphia and elsewhere before raising rates, because many are not experiencing a recovery.
Plosser, the Philadelphia Fed president since 2006, was among those known as a “hawk” for casting dissenting votes against the Fed’s prolonged low-rates policies.
The Philadelphia Fed says it is following a process for the selection of the bank’s next president outlined by Congress, and its senior executives have met with representatives of groups who have expressed interest in the process.
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Despair over Supreme Court immigration ruling turns to optimism, promises of action
Despair over Supreme Court immigration ruling turns to optimism, promises of action
The outrage sparked by the defeat of President Obama’s effort to shield millions of immigrants from deportation...
The outrage sparked by the defeat of President Obama’s effort to shield millions of immigrants from deportation morphed Friday into a promise of political action.
“This will be my first presidential election and I will spend all my time, my sweat, my being also registering voters,” said Marian Magdalena Hernandez, an El Salvadorian immigrant who now lives in Long Island.
Hernandez was among nearly 100 immigrants and supporters who gathered at Foley Square to voice their anger over the Supreme Court’s failure to greenlight Obama’s immigration program.
The President’s 2014 executive action called for up to 4 million undocumented immigrants — primarily parents of U.S. citizens — to be spared from deportation and made eligible for work permits.
But the Supreme Court was deadlocked in its decision on the proposal, leaving in place a lower-court decision that blocked Obama’s plan on the grounds that he exceeded his authority.
“In November when elections come, we're going to remind people what we're made of,” said Eliana Fernandez, 28, an Ecuadorian immigrant who now lives in Long Island and workes as a case manager for the nonprofit Make the Road NY.
Protesters at the midtown rally carried signs that read “Today we suffer ... in November we are voters!”
Shayna Elrington, the child of Central American immigrants, called the Supreme Court’s deadlock a “travesty of justice.”
If you want immigration reform, you must fight for it
“Our government is broken. It is not working and we are going to make a stand,” said Elrington, 34, of the Center for Popular Democracy. “We're going to fight. We may have lost yesterday but we did not lose the battle."
By PATRICJA OKUNIEWSKA & RICH SCHAPIRO
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NYTimes Letter to the Editor: Deportations for Minor Offenses
New York Times - April 13, 2014 To the Editor: Re “...
New York Times - April 13, 2014
To the Editor:
Re “More Deportations Follow Minor Crimes, Data Shows” (front page, April 7):
It’s a mistake to focus the debate about immigration enforcement on the question of which immigrants are sufficiently “criminal” to deserve deportation. When the Obama administration talks about deporting people with convictions, they are talking about people who have already served their sentences for those convictions.
If you are a citizen who commits an offense, you pay the penalty issued by the criminal legal system, and then you are free to try to rebuild your life. If you are a noncitizen who commits that same offense and pays that same penalty, you can be subjected to the double punishment of permanent exile from your home and family.
This two-tiered system of justice is morally abhorrent regardless of how serious the underlying offense may have been. It’s an unfairness compounded by the well-documented unfairness of the criminal legal system itself, which disproportionately targets poor people and minorities.
Let’s not rely on our corrupt criminal justice system to justify the operations of our corrupt immigration system.
EMILY TUCKER Brooklyn, April 7, 2014
The writer is staff attorney for immigrant rights and racial justice at the Center for Popular Democracy.
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For Some Starbucks Workers, Job Leaves Bitter Taste
CBS MoneyWatch - September 26, 2014, by Alain Sherter - Liberte Locke, a 32-year-old "barista" at a Starbucks (...
CBS MoneyWatch - September 26, 2014, by Alain Sherter - Liberte Locke, a 32-year-old "barista" at a Starbucks (SBUX) in New York City, is fed up.
"Starbucks' attitude is that there's always someone else can who can do the job," she said in running through her complaints about life at the java giant.
If that isn't necessarily the consensus among Starbucks workers, interviews with nine current and former baristas at the company make clear it's not an isolated opinion, either. Even those who say they like their job paint a picture of a business that underpays front-line workers, enforces work rules arbitrarily and too often fails to strike a balance between corporate goals and employee needs.
Of course, such complaints are nothing new in retail, where low pay and erratic schedules are the norm. But by its own account, Starbucks is no ordinary company and is ostensibly a far cry from the fast-food outlets now facing a nationwide uprising by employees tired of working for peanuts.
That's evident in the company's recruitment pitch. Starbucks invites job-seekers to "become a part of something bigger and inspire positive change in the world," describing it as a chance to discover a "deep sense of purpose."
Damage control
That image suffered a serious blow last month after The New York Times vividly chronicled a Starbucks worker struggling with the company's scheduling practices. The story, which centered on a 22-year-old barista and single mother, amounted to a public relations nightmare for Starbucks. Perhaps not coincidentally, within days of the story's publication top executives were promising reform.
In a memo to employees earlier this month, for instance, Chief Operating Officer Troy Alstead vowed to "transform the U.S. partner experience," referring to Starbucks' more than 130,000 baristas. Inviting worker feedback, he said Starbucks will examine its approach to employee pay, revisit its dress code, make it easier for people to ask for time off, and consider other changes aimed at helping baristas balance work and their personal lives.
Among other changes, the company said it would end the practice of "clopening," when an employee responsible for closing a store late at night is also assigned to open it early in the morning.
"We recognize that we can do more for our partners who wear the apron every day," he wrote.
Some baristas did not feel this August memo from Starbucks went far enough in proposing ways to improve work conditions, so they marked it up with their own ideas.
Although Starbucks workers welcome this pledge to respect the apron, they fear the company is more intent on dousing the PR flames than on genuinely improving employees' experience. After the retailer last month sent an email to workers outlining possible solutions to the kind of scheduling problems and related issues detailed by the Times, a group of baristas gave the proposal a C- and posted online a marked-up version of the memo listing their own demands (image above).
"We hope you're ready for a commitment to give us schedules that don't mess with taking care of kids, going to school or holding onto that second job we need because Sbux wages don't make ends meet," wrote the baristas, who are working with a union-backed labor group, the Center for Popular Democracy.
Retail jungle
Despite the recent media focus on Starbucks, the company's labor practices are generally no worse than those of many large retailers. In some ways they're better, with the company offering health care to part-time, as well as full-time, workers; unusually generous 401(k) matching contributions; annual stock grants to employees; and tuition reimbursement.
Starbucks highlights such benefits as an example of its commitment to employees. "Sharing success with one another has been core to the company's heritage for more than 40 years," Alstead said in the September memo.
Meanwhile, some baristas say they enjoy their work and feel valued by Starbucks. "It's a decent place to work, and my manager and co-workers are great," said one employee who asked not to be identified.
But other current and former workers claim Starbucks has changed in recent years, saying that corporate leaders' intense focus on slashing costs has short-circuited its professed commitment to workers. Mostly, they say Starbucks doesn't listen to employees and even punishes those who identify problems.
"The biggest problem is that baristas don't have a voice," said Sarah Madden, a former Starbucks barista who left the company this spring after two years with the coffee vendor. "They can't speak to issues that they know exist. Workers know how to fix them, but when [they] speak up there are serious repercussions -- your hours get cut, you're transferred to another store or isolated from other people."
Employees interviewed for this article said one result of Starbucks' cost-containment push is that stores are frequently understaffed, hurting customer service and forcing managers to scramble to find staff. That problem is common across the big-box stores that dominate the retail sector, experts said.
"One the one hand, retailers overhire, but they're also understaffed, so everybody's running around and then there aren't enough people on the floor," said Susan Lambert, a professor at the University of Chicago and an expert in work-life issues. "Companies are effectively loading all the risk onto workers so that they're not the ones incurring the risks inherent in business."
Starbucks denies that its stores are short-staffed. "We're proud of the level of service we provide in our stores," said Zack Hutson, a spokesman for the company. "We know that the connection our partners have with customers is the foundation of the Starbucks experience. It wouldn't be in our best interest. We want our customers to have the appropriate service level when they come to our stores."
To be sure, Starbucks is hardly the only U.S. corporate giant to keep a gimlet eye on its bottom line -- among Fortune 500 companies that approach to management is the rule, not the exception, and CEOs across the land defend it as an inviolable fiduciary duty to shareholders.
But baristas say Starbucks' focus on profits and cost-cutting has increasingly led its leadership to tune workers out. Locke, who has worked for the company since 2006 and who earns roughly $16,000 a year, said she yearned for the Starbucks of old.
"When I started they had a training program and taught you how to be a coffee expert. There was more of a culture of supporting each other as co-workers. Store managers were sympathetic. I really enjoyed it."
Asked why she stays at Starbucks, Locke said her employment options are limited because she lacks a college education and because her only professional experience is in retail.
Living wage?
According to workers, the best thing Starbucks can do for its apron-wearers is to raise their pay and offer full-time hours instead of the 20 to 30 hours that most employees work.
Samantha Cole, a barista in Omaha, Neb., said she struggles to get by on her supervisor's salary of $11.25 an hour. Such pay may be better than what she would earn working for other retailers, but the 30-year-old mother of two say it's still not a living wage.
"I'm definitely not making enough money," said Cole, who has been with the company for six years. "A lot of us are right there with what fast-food workers are making."
Such frustrations are also evident in comments on the Facebook page Starbucks uses to communicate with employees and where it is asking baristas for input regarding the company's labor practices. Wrote one employee: "I've worked for the company for 7 years in January, and I don't make enough to support myself on one job so I work 2 jobs, 6 days a week.... I've seen a lot of amazing partners leave because they don't make enough."
Starbucks declined to disclose compensation data, citing competitive reasons and saying that pay varies widely according to workers' experience and where in the U.S. stores are located. It didn't respond to emails requesting clarification regarding other aspects of its labor policies.
It's worth noting that low pay isn't unique to Starbucks -- in retail it is the norm. As of 2012 (the latest year for which data is available), the median hourly income for retail salespeople is $10.29 per hour, or $21,410 a year, according to the Bureau of Labor Statistics. Hourly pay for full-time retail workers range from a high of $14.42 to $9.61 for lower-paid people, according to Demos, a liberal-leaning think tank in New York. Part-timers typically make much less, with the average cashier earning $18,500 a year.
"Until [Starbucks] gives a living wage to every employee, they can't claim to be a good employer," Locke said, who added that it has been roughly two years since her last pay raise.
"Race to the bottom"
Another priority for baristas: stable, regular schedules. Like most large retailers, Starbucks uses scheduling software to try to match the number of workers it has in a store at any given time to the amount of business it gets. Workers also may be scheduled according to the sales they generate or their facility in promoting certain products. The technology also can enable other savings, such as limiting overtime.
For employees, however, that approach -- known as "just-in-time" or "on-call" scheduling -- often results in lower income and chaotic hours.
Stephanie Luce, a professor of labor studies at City University of New York's Murphy Institute, characterizes the widespread adoption of scheduling and so-called workforce optimization technologies as a "new race to the bottom."
"Companies that have already reduced operating costs by making deals with irresponsible subcontractors and using the cheapest available materials are now cutting corners in the form of the 'just-in- time scheduling' of their workforce," she and her co-authors wrote in a recent report. "These 'lean' manufacturing practices take advantage of sophisticated software and an increasingly desperate workforce to cut labor costs to the bone."
By the same token, tighter control of worker schedules helps Starbucks contain payroll costs. But it also means employees who had expected to work a certain number of hours every week can see their schedules dramatically cut back and fluctuate wildly. The result? Smaller paychecks and a disturbance to family life.
"It makes it very hard for parents to participate in an intimate family routine and structure it in such a way that experts agree is good for children," Lambert said.
Irregular schedules also make it hard for workers who do need extra income to work a second job, schedule appointments and plan other aspects of their lives.
Baristas said Starbucks posts their schedule only days in advance and that they are often subject to change. Following the Times story, Starbucks said it would post schedules at least one week in advance. That's not enough time, several workers said, asking the company to provide at least two or three weeks notice, as retailers ranging from Walmart (WMT) and H&M to Victoria's Secret (LB) do.
Meanwhile, despite Starbucks' promise to end clopening, the practice continues, some workers said, although the company insists that this is only in cases when people request such shifts.
"Partners should never be required to work opening and closing shifts. That policy is clear," Starbucks' Hutson said, adding that the company is studying ways to give workers more input in their schedules. "If there are cases where that's not happening, we want to know about that."
Given the scrutiny on Starbucks, the company can count on baristas to do just that.
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