Similarly, the Center for Popular Democracy in 2015 accused Zara of using racial code words for black and Latinx customers (which Zara denies). The advocacy group surveyed 251 Zara employees in New York City about the retailer’s practices. Poll respondents said that when the term “special order” was used at the store, employees were to find the location of the shoppers in question and follow them around. Black customers were most often described as “special orders,” according to the survey results.

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