For Some Starbucks Workers, Job Leaves Bitter Taste
CBS MoneyWatch - September 26, 2014, by Alain Sherter - Liberte Locke, a 32-year-old "barista" at a Starbucks (...
CBS MoneyWatch - September 26, 2014, by Alain Sherter - Liberte Locke, a 32-year-old "barista" at a Starbucks (SBUX) in New York City, is fed up.
"Starbucks' attitude is that there's always someone else can who can do the job," she said in running through her complaints about life at the java giant.
If that isn't necessarily the consensus among Starbucks workers, interviews with nine current and former baristas at the company make clear it's not an isolated opinion, either. Even those who say they like their job paint a picture of a business that underpays front-line workers, enforces work rules arbitrarily and too often fails to strike a balance between corporate goals and employee needs.
Of course, such complaints are nothing new in retail, where low pay and erratic schedules are the norm. But by its own account, Starbucks is no ordinary company and is ostensibly a far cry from the fast-food outlets now facing a nationwide uprising by employees tired of working for peanuts.
That's evident in the company's recruitment pitch. Starbucks invites job-seekers to "become a part of something bigger and inspire positive change in the world," describing it as a chance to discover a "deep sense of purpose."
Damage control
That image suffered a serious blow last month after The New York Times vividly chronicled a Starbucks worker struggling with the company's scheduling practices. The story, which centered on a 22-year-old barista and single mother, amounted to a public relations nightmare for Starbucks. Perhaps not coincidentally, within days of the story's publication top executives were promising reform.
In a memo to employees earlier this month, for instance, Chief Operating Officer Troy Alstead vowed to "transform the U.S. partner experience," referring to Starbucks' more than 130,000 baristas. Inviting worker feedback, he said Starbucks will examine its approach to employee pay, revisit its dress code, make it easier for people to ask for time off, and consider other changes aimed at helping baristas balance work and their personal lives.
Among other changes, the company said it would end the practice of "clopening," when an employee responsible for closing a store late at night is also assigned to open it early in the morning.
"We recognize that we can do more for our partners who wear the apron every day," he wrote.
Some baristas did not feel this August memo from Starbucks went far enough in proposing ways to improve work conditions, so they marked it up with their own ideas.
Although Starbucks workers welcome this pledge to respect the apron, they fear the company is more intent on dousing the PR flames than on genuinely improving employees' experience. After the retailer last month sent an email to workers outlining possible solutions to the kind of scheduling problems and related issues detailed by the Times, a group of baristas gave the proposal a C- and posted online a marked-up version of the memo listing their own demands (image above).
"We hope you're ready for a commitment to give us schedules that don't mess with taking care of kids, going to school or holding onto that second job we need because Sbux wages don't make ends meet," wrote the baristas, who are working with a union-backed labor group, the Center for Popular Democracy.
Retail jungle
Despite the recent media focus on Starbucks, the company's labor practices are generally no worse than those of many large retailers. In some ways they're better, with the company offering health care to part-time, as well as full-time, workers; unusually generous 401(k) matching contributions; annual stock grants to employees; and tuition reimbursement.
Starbucks highlights such benefits as an example of its commitment to employees. "Sharing success with one another has been core to the company's heritage for more than 40 years," Alstead said in the September memo.
Meanwhile, some baristas say they enjoy their work and feel valued by Starbucks. "It's a decent place to work, and my manager and co-workers are great," said one employee who asked not to be identified.
But other current and former workers claim Starbucks has changed in recent years, saying that corporate leaders' intense focus on slashing costs has short-circuited its professed commitment to workers. Mostly, they say Starbucks doesn't listen to employees and even punishes those who identify problems.
"The biggest problem is that baristas don't have a voice," said Sarah Madden, a former Starbucks barista who left the company this spring after two years with the coffee vendor. "They can't speak to issues that they know exist. Workers know how to fix them, but when [they] speak up there are serious repercussions -- your hours get cut, you're transferred to another store or isolated from other people."
Employees interviewed for this article said one result of Starbucks' cost-containment push is that stores are frequently understaffed, hurting customer service and forcing managers to scramble to find staff. That problem is common across the big-box stores that dominate the retail sector, experts said.
"One the one hand, retailers overhire, but they're also understaffed, so everybody's running around and then there aren't enough people on the floor," said Susan Lambert, a professor at the University of Chicago and an expert in work-life issues. "Companies are effectively loading all the risk onto workers so that they're not the ones incurring the risks inherent in business."
Starbucks denies that its stores are short-staffed. "We're proud of the level of service we provide in our stores," said Zack Hutson, a spokesman for the company. "We know that the connection our partners have with customers is the foundation of the Starbucks experience. It wouldn't be in our best interest. We want our customers to have the appropriate service level when they come to our stores."
To be sure, Starbucks is hardly the only U.S. corporate giant to keep a gimlet eye on its bottom line -- among Fortune 500 companies that approach to management is the rule, not the exception, and CEOs across the land defend it as an inviolable fiduciary duty to shareholders.
But baristas say Starbucks' focus on profits and cost-cutting has increasingly led its leadership to tune workers out. Locke, who has worked for the company since 2006 and who earns roughly $16,000 a year, said she yearned for the Starbucks of old.
"When I started they had a training program and taught you how to be a coffee expert. There was more of a culture of supporting each other as co-workers. Store managers were sympathetic. I really enjoyed it."
Asked why she stays at Starbucks, Locke said her employment options are limited because she lacks a college education and because her only professional experience is in retail.
Living wage?
According to workers, the best thing Starbucks can do for its apron-wearers is to raise their pay and offer full-time hours instead of the 20 to 30 hours that most employees work.
Samantha Cole, a barista in Omaha, Neb., said she struggles to get by on her supervisor's salary of $11.25 an hour. Such pay may be better than what she would earn working for other retailers, but the 30-year-old mother of two say it's still not a living wage.
"I'm definitely not making enough money," said Cole, who has been with the company for six years. "A lot of us are right there with what fast-food workers are making."
Such frustrations are also evident in comments on the Facebook page Starbucks uses to communicate with employees and where it is asking baristas for input regarding the company's labor practices. Wrote one employee: "I've worked for the company for 7 years in January, and I don't make enough to support myself on one job so I work 2 jobs, 6 days a week.... I've seen a lot of amazing partners leave because they don't make enough."
Starbucks declined to disclose compensation data, citing competitive reasons and saying that pay varies widely according to workers' experience and where in the U.S. stores are located. It didn't respond to emails requesting clarification regarding other aspects of its labor policies.
It's worth noting that low pay isn't unique to Starbucks -- in retail it is the norm. As of 2012 (the latest year for which data is available), the median hourly income for retail salespeople is $10.29 per hour, or $21,410 a year, according to the Bureau of Labor Statistics. Hourly pay for full-time retail workers range from a high of $14.42 to $9.61 for lower-paid people, according to Demos, a liberal-leaning think tank in New York. Part-timers typically make much less, with the average cashier earning $18,500 a year.
"Until [Starbucks] gives a living wage to every employee, they can't claim to be a good employer," Locke said, who added that it has been roughly two years since her last pay raise.
"Race to the bottom"
Another priority for baristas: stable, regular schedules. Like most large retailers, Starbucks uses scheduling software to try to match the number of workers it has in a store at any given time to the amount of business it gets. Workers also may be scheduled according to the sales they generate or their facility in promoting certain products. The technology also can enable other savings, such as limiting overtime.
For employees, however, that approach -- known as "just-in-time" or "on-call" scheduling -- often results in lower income and chaotic hours.
Stephanie Luce, a professor of labor studies at City University of New York's Murphy Institute, characterizes the widespread adoption of scheduling and so-called workforce optimization technologies as a "new race to the bottom."
"Companies that have already reduced operating costs by making deals with irresponsible subcontractors and using the cheapest available materials are now cutting corners in the form of the 'just-in- time scheduling' of their workforce," she and her co-authors wrote in a recent report. "These 'lean' manufacturing practices take advantage of sophisticated software and an increasingly desperate workforce to cut labor costs to the bone."
By the same token, tighter control of worker schedules helps Starbucks contain payroll costs. But it also means employees who had expected to work a certain number of hours every week can see their schedules dramatically cut back and fluctuate wildly. The result? Smaller paychecks and a disturbance to family life.
"It makes it very hard for parents to participate in an intimate family routine and structure it in such a way that experts agree is good for children," Lambert said.
Irregular schedules also make it hard for workers who do need extra income to work a second job, schedule appointments and plan other aspects of their lives.
Baristas said Starbucks posts their schedule only days in advance and that they are often subject to change. Following the Times story, Starbucks said it would post schedules at least one week in advance. That's not enough time, several workers said, asking the company to provide at least two or three weeks notice, as retailers ranging from Walmart (WMT) and H&M to Victoria's Secret (LB) do.
Meanwhile, despite Starbucks' promise to end clopening, the practice continues, some workers said, although the company insists that this is only in cases when people request such shifts.
"Partners should never be required to work opening and closing shifts. That policy is clear," Starbucks' Hutson said, adding that the company is studying ways to give workers more input in their schedules. "If there are cases where that's not happening, we want to know about that."
Given the scrutiny on Starbucks, the company can count on baristas to do just that.
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Car wash activists release report on John Lage
Amsterdam News - June 20, 2013 - According to a recently released report by car wash workers and their advocates, the...
Amsterdam News - June 20, 2013 - According to a recently released report by car wash workers and their advocates, the owner of several car washes with labor law violations is still paid by the city to clean city-owned cars.
Created and distributed by Make the Road New York, Center for Popular Democracy, New York Communities for Change and the Retail, Wholesale and Department Store Union, the report includes public documents that they believe show that city taxpayers have “spent hundreds of thousands of dollars supporting” John Lage and his associate Fernando Magalhaes.
According to the report, between 2007 and 2013, Lage Car Wash Inc. had contracts with the New York City Police Department and the Department of Housing Preservation and Development (HPD) worth over $300,000 combined. Also, the city paid Lage Car Wash at least $135,924 for the past three years for car wash services and almost $38,000 to other entities that are controlled by Lage or Magalhaes. Last year, New York State Attorney General Eric Schneiderman launched an investigation in Lage’s business practices.
Currently, car wash employees of Lage’s report that they work over 50 hours a week for an hourly wage of $6 without tips or about $7.30 including tips and including overtime. Back in 2005, the U.S. Labor Department sued Lage on charges he and 15 of his companies “willfully and repeatedly” violated wage laws. The suit ended with Lage paying $4.7 million in wages and fines.
None of this was of much surprise to Retail, Wholesale and Department Store Union President Stuart Appelbaum.
“This report is proof that Lage Car Wash Inc. and its treatment of workers is not fair to the workers, nor do these conditions uplift and sustain our communities,” said Appelbaum. “New York City should quickly take action and truly reconsider doing business with a company who operates in this manner.”
Last week, car wash workers and supporters attended the Car Wash Workers General Assembly, where they discussed their experiences working for Lage-owned companies.
“We learned from the strike at Sunny Day [in the Bronx] and the struggle at Soho [in Manhattan] that we can defend our rights and win, and we are no longer going to accept mistreatment and poverty wages,” said Hector Gómez, a car wash worker who worked at the recently closed Lage Car Wash in Soho and currently works at Sutphin Car Wash. “Just think how much more we can win when all the car washes in New York City are organized and united.”
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Immigrant group targets Wells Fargo for supporting ‘Trump campaign of hate’
Immigrant group targets Wells Fargo for supporting ‘Trump campaign of hate’
Advocates for undocumented immigrants gathered outside 3 Wells Fargo Center in uptown Charlotte Wednesday to demand the...
Advocates for undocumented immigrants gathered outside 3 Wells Fargo Center in uptown Charlotte Wednesday to demand the bank cut all ties with companies that profit from deportations.
Hector Vaca of Action NC says the goal of the event is to get Wells Fargo to pull its money out of private prisons and immigrant detention centers. The protesters are also demanding the bank use its political influence to stop plans for a wall along the Mexican border.
Read the full article here.
A top regulator's close ties to Wall Street damage one of its most crucial functions 10 years after the crisis
A top regulator's close ties to Wall Street damage one of its most crucial functions 10 years after the crisis
“A new report from the Fed Up coalition, an activist group calling for more inclusive economic policies, says the key...
“A new report from the Fed Up coalition, an activist group calling for more inclusive economic policies, says the key regional Fed bank's conflicts lead to subpar regulation of Wall Street. As William Dudley, a former Goldman Sachs partner, prepares to retire as New York Fed president, Fed Up calls on the bank to "select a new president who will put the interests of the public before Wall Street. A new report from the Fed Up coalition, led by the Center for Popular Democracy, a Washington-based nonprofit, shows just how stark the lack of diversity in race, gender, and professional backgrounds has been at the New York Fed.”
Read the full article here.
Hundreds march on Capitol Hill to call for a DACA replacement
Hundreds march on Capitol Hill to call for a DACA replacement
The Trump administration's decision to end the DACA program means thousands of undocumented individuals are on the...
The Trump administration's decision to end the DACA program means thousands of undocumented individuals are on the verge of being deported, despite having lived in the US for years. On Wednesday, protesters took to DC to call for the DREAM Act, which would build on DACA, creating a multi-phase process that would lead to permanent residency.
Read the full article here.
Rally scheduled and website started in support for Pittsburgh immigrant in process of being deported
Rally scheduled and website started in support for Pittsburgh immigrant in process of being deported
After City Paper reported the story of Martin Esquivel-Hernandez, an undocumented immigrant from Mexico with no...
After City Paper reported the story of Martin Esquivel-Hernandez, an undocumented immigrant from Mexico with no criminal record who is currently in the process of being deported, CP editor Charlie Deitch called for Pittsburghers to get involved in the fight to keep Esquivel-Hernandez in the Steel City.
And many have responded. On July 8, more than 100 marchers will rally in support of Esquivel-Hernandez and “to oppose the politics of hate and fear,” according to the group’s Facebook page. The supporters are particularly calling out presumptive Republican presidential nominee Donald Trump and Republican U.S. Sen. Pat Toomey, from Pa., for their remarks and actions against undocumented immigrants. (Trump has called Mexican immigrants rapists, and Toomey sponsored a bill to block funding to “sanctuary cities,” or ones that refuse to communicate with the Department of Homeland Security about undocumented immigrants without warrants; the bill was blocked recently by U.S. Senate Democrats.)
In fact, Esquivel-Hernandez was picked up by immigration officers most likely because he had been cited for driving without a valid license in Mount Lebanon, a town without a sanctuary city-like policy. Lt. Duane Fisher, of the Mount Lebanon Police, says the township's general policy is to make contact with U.S. Immigration and Customs Enforcement if police “find someone who is unlicensed” and to see whether ICE has “any reason to see if [the suspect] is wanted.” Fisher says that from there, Mount Lebanon police don’t follow up on the case, and that it becomes ICE’s call. Pittsburgh, while not a sanctuary city, has a policy to not initiate contact with ICE, but will cooperate if contacted.
Immigration will be a main topic at the public march on Friday, which will coincide with the People’s Convention being held Downtown, and begins at 2:30 p.m. at 10th Street and Penn Avenue. For those wishing to provide further support to the Esquivel-Hernandez family, a website has been created (keeptheesquivelfamilytogether.com) where supporters can sign a letter to U.S. District Attorney David Hickton, who is prosecuting the case against Esquivel-Hernandez, that asks Hickton to drop the felony re-entry charges.
The groups rallying around Esquivel-Hernandez include the Pittsburgh chapter of the Labor Council for Latino Advancement, Latino outreach group Casa San José, nonprofit coalition One Pittsburgh, and social-justice-advocacy group the Thomas Merton Center.
A message in support of Esquivel-Hernandez is written on the website: “We sincerely believe Hickton is using this charge to brand Martín as a criminal deserving of jail time and immediate deportation. Martín does not belong in a prison cell. He should be back with his family and the community that loves and needs him the most.”
Esquivel-Hernandez has been in Pittsburgh for more than four years and has been involved in an assessment of Latino needs for Allegheny County; advocated for better translation services in Pittsburgh schools; and marched in immigrant-rights rallies.
The Obama administration has said that it will prosecute undocumented immigrants who threaten public safety, but the advocacy groups claim that Esquivel-Hernandez does not fit into that category given his lack of a criminal record and positive involvement in the community.
Donations can also be given on the website, or people can send a check to Pittsburgh LCLAA with “solidarity with Esquivel family” written on the memo line. Checks can be mailed to:
Pittsburgh LCLAA
United Steelworkers
Attn.: Guillermo Perez
60 Blvd. of the Allies
Pittsburgh, PA. 15222
By Ryan Deto
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Bankruptcy lenders say 'no' to more cash benefits for fired Toys 'R' Us workers
Bankruptcy lenders say 'no' to more cash benefits for fired Toys 'R' Us workers
Wachtell's letter said there's $180 million set aside for unsecured creditors with administrative claims. The two...
Wachtell's letter said there's $180 million set aside for unsecured creditors with administrative claims. The two advocacy groups, which include the Center for Popular Democracy and the Private Equity Stakeholder Project, estimated the workers should have received $75 million in severance under the company's policy, and are asking for contributions to meet that sum.
Read the full article here.
Retail and restaurant workers have the worst schedules. Oregon plans to change that.
Retail and restaurant workers have the worst schedules. Oregon plans to change that.
In the next upcoming battle for workers’ rights, activists aren’t asking for more money or more time off. They just...
In the next upcoming battle for workers’ rights, activists aren’t asking for more money or more time off. They just want workers to get a little advance notice about what their schedule will be.
Activists for better working conditions have scored victories lately. This year, 19 states increased their minimum wage — the result of a coordinated state-by-state campaign to take action on an issue that the federal government has basically ignored for a decade. And a handful of cities and states have passed laws requiring employers to offer workers paid parental leave.
Read the full article here.
More Cities Should Do What States and Federal Government Aren't on Minimum Wage
Early this month, New York City Mayor Bill de Blasio announced a guaranteed $15 minimum wage for all city government...
Early this month, New York City Mayor Bill de Blasio announced a guaranteed $15 minimum wage for all city government employees by the end of 2018. This is a big win for over 50,000 workers across the city struggling to provide for their families, including those directly on the payroll and tens of thousands working at non-profits that contract with the city.
Unlike in Seattle and Los Angeles, where city officials are empowered to raise the minimum wage for the entire workforce in their cities, Mayor de Blasio is unable to unilaterally raise wages for all New York City workers. That power lies with Gov. Andrew Cuomo and the state legislature. The governor's efforts to lift the minimum wage to $15 are being hampered by a Republican-controlled state Senate.
De Blasio's decision to raise wages for city employees is a crucial independent step towards a more equitable city - and should be seen as an inspiration for cities around the nation. It also reflects the power and momentum of a groundbreaking worker-led countrywide movement demanding higher wages.
Even as state and federal administrations drag their feet on the inevitable question of a decent minimum wage for working families in the United States, de Blasio's gutsy move shows cities can and should take matters into their own hands.
The mayor's minimum wage raise closely follows his announcement last month giving six weeks paid parental leave, and up to 12 weeks when combined with existing leave, to the city's 20,000 non-unionized employees. The mayor has now moved to negotiate the same benefits with municipal unions. Again, New York City private sector workers must look to Albany or Washington, D.C. to move on paid family leave for all.
Mayor de Blasio's recent actions support his goal of lifting 800,000 New Yorkers out of poverty over ten years. More than 20 percent of the city's population lives in poverty, a huge swath of a city commonly associated with extraordinary wealth.
The last couple of years have seen unparalleled momentum from workers themselves - from New York City to Los Angeles and Chicago - calling for livable wages, resulting in minimum wage raises for fast food workers and other groups.
Workers are not waiting patiently on government officials – they are organizing in an unprecedented way. Progressive mayors like de Blasio are responding with sound policy, while less responsive officials are being put on notice. Cities like Los Angeles, New York City, and Chicago are paving the way, showing that it is possible to act independently of state and federal governments.
In addition, laws raising the minimum wage to more than the pitiful federal standard of $7.25 an hour have passed in a number of states. There are now campaigns to raise the floor and standards for workers being led in 14 states and four cities. This momentum is building into a crescendo that will have deep implications for the 2016 presidential election.
Nearly half of our country's workers earn less than $15 an hour and 43 million are forced to work or place their jobs at risk when sick or faced with a critical care-giving need. Now is the time for cities to listen to their workers and override state and federal passivity to allow millions of hard-working Americans to provide for their families.
*** JoEllen Chernow is minimum wage and paid sick days campaign director at Center for Popular Democracy. On Twitter @popdemoc.
Source: Gotham Gazette
An Imperfect Victory for New York Workers
An Imperfect Victory for New York Workers
Millions of New Yorkers are celebrating a deal this week to raise the state’s minimum wage. The deal puts a better...
Millions of New Yorkers are celebrating a deal this week to raise the state’s minimum wage. The deal puts a better future in sight for families around the state and sends a powerful signal to other states considering wage hikes of their own.
The deal is a testament to the power of organizing. Today’s headlines would be unimaginable just a few years ago. When New York Communities for Change organized the first fast food worker strike – almost four years ago – people thought we were crazy.
As the federal government repeatedly stalled on a meaningful increase to the nationwide minimum wage, it seemed that higher wages were out of reach.
In response, fast-food and other low-wage workers rose up to fight for better wages and a better quality of life, sparking a movement that spread to cities and towns across the nation.
It is no coincidence that the Fight for $15 began right here in New York City. The level of inequality in our city has long been one of the worst of the country – and has grown to historic proportions in recent years.
According to a 2014 Census Bureau survey, the top 5 percent of Manhattan households made 88 times as much as the poorest 20 percent. And as of last year, workers earning minimum wage could not afford median rent in a single neighborhood in New York City.
Wages have long failed to keep pace with the growing cost of living. In fact, the Economic Policy Institute found that the statewide wage of $9.00 per hour was well below what it would be if it had simply kept pace with inflation since 1970. The same study found that, accounting for both inflation and a higher cost of living, the minimum wage today would match its 1970 value if it reached $14.27 per hour this year – nearly the level agreed on by the New York State Legislature.
Governor Cuomo made the right move last year by mandating higher wages for fast-food workers – those on the front lines fighting for reform. But leading industry by industry risked neglecting too many workers. In order to truly create change, the rules must apply equally to everybody. Last week’s deal did that, letting workers across the economy finally dream bigger than the next paycheck.
The deal is a victory for New York City workers. However, it bypasses hard-working families in Upstate New York. While over a million low-wage workers in the city will see their wages rise to $15 per hour by the end of 2018, those in Long Island will only reach $15 in almost six years and those upstate will need to wait five years only to reach $12.50. Although the deal allows wages to rise to $15 after that, the rate will depend on review and inflation and could take years.
It is a painfully long stretch given the growing cost of living north of the city. The New York State Comptroller, for example, has found housing costs skyrocketing, with at least one in five people in every county – including those far upstate like Warren and Monroe – spending more than a third of their salary on rent. In some counties half of residents must spend that much. With added expenses like utilities and food, it leaves little room to save up for college or retirement.
It is imperative that legislators now finish the job and give all New Yorkers a chance at a living wage.
Just days before Albany finalized its deal; California showed us that a $15 wage statewide is possible. Our state must fulfill the promise of Fight for $15 statewide and let all workers adequately provide for themselves and their families. Otherwise New Yorkers will continue doing what they have been doing for almost four years: risking everything to provide a better life for their families.
***
By JoEllen Chernow &. Jonathan Westin
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5 days ago
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