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But Starbucks has fallen short on these promises, according to interviews with five current or recent workers at several locations across the country. Most complained that they often receive their schedules one week or less in advance, and that the schedules vary substantially every few weeks. Two said their stores still practiced clopenings.

The complaints were documented more widely in a report released on Wednesday by the Center for Popular Democracy, a nonprofit that works with community groups, which gathered responses from some 200 self-identified baristas in the United States through the website Coworker.org.

“We’re the first to admit we have work to do,” said Jaime Riley, a company spokeswoman. “But we feel like we’ve made good progress, and that doesn’t align with what we’re seeing.” Ms. Riley maintained that all baristas now receive their schedules at least 10 days in advance.

Starbucks, whose chief executive, Howard Schultz, has long presented the brand as involving its customers and employees in something more meaningful than a basic economic transaction, has drawn fire for its workplace practices. But its struggles to address the concerns of its employees also open a window into a much larger problem.

In the last two years, the combination of a tight labor market and legal changes — from a rising minimum wage to fair-scheduling legislation that would discourage practices like clopenings — has raised labor costs for employers of low-skill workers in many parts of the country.

To help companies navigate this new landscape, a number of academics and labor advocates have urged a so-called good-jobs or high road approach, in which companies pay workers higher wages and grant them more stable hours, then recover the costs through higher productivity and lower turnover.

Even in service sectors where stores compete aggressively on price, “bad jobs are not a cost-driven necessity but a choice,” concluded Zeynep Ton, who teaches at the M.I.T. Sloan School of Management. “Investment in employees allows for excellent operational execution, which boosts sales and profits.”

And yet, as Professor Ton is careful to point out, it is easy to underestimate the radical nature of the change required for a company to reinvent itself as a good-jobs employer, even when the jobs it provides are not necessarily so bad.

The example of Starbucks illustrates the point. Some of the company’s actions reflect an impulse to treat its workers as more than mere cogs in a giant coffee-serving machine.

Starbucks allows part-timers who work a minimum of 20 hours a week to buy into its health insurance plan after 90 days. In April, it pledged to paythe full cost of tuition for them and full-time workers who pursued an online degree at Arizona State University. And workers promoted to shift supervisor — about one for every four to eight baristas — typically earn a few dollars an hour more than minimum wage.

On the question of scheduling, the company, like many large retail and food service operations, uses state-of-the-art software that forecasts store traffic and helps managers set staff levels accordingly, while trying to honor workers’ preferences regarding hours and availability.

Charles DeWitt is vice president of business development at Kronos, one of the leading scheduling software makers, which has worked with Starbucks. He said that using the software to schedule workers three weeks in advance typically was not much less accurate than using it to schedule workers one week in advance. “The single best predictor of tomorrow is store demand a year ago, though other factors can come into play,” Mr. DeWitt said. “If it’s Monday, then you want to look at Monday this week a year ago.”

(Mr. DeWitt and others involved with such software concede that there are exceptions, like stores that are growing or declining rapidly, and that predictions often get substantially better very close to the target date.)

But there has long been a central obstacle to change: the incentives of store managers, who are encouraged by company policies to err on the side of understaffing. This makes it more difficult to build continuity into workers’ schedules from week to week. It often turns peak hours into an exhausting frenzy that crimps morale and drives workers away.

“The mood lately has not been not superpositive; they’ve been cutting labor pretty drastically,” said Matthew Haskins, a shift supervisor at a Starbucks in Seattle. “There are many days when we find ourselves incredibly — not even a skeletal staff, just short-staffed.”

Mr. Haskins said that his store’s manager received an allotment of labor hours from her supervisor, and that the manager frequently exceeded it. But in the last month or so, she announced that she would make an effort to stay within the allotment. “From what I understand, probably someone higher up said ‘You need to stick to that,’” Mr. Haskins said. “I know it’s got her stressed out, too.”

Benton Stokes, who managed two separate Starbucks stores in Murfreesboro, Tenn., between 2005 and 2008, described a similar dynamic.

“We were given a certain number of labor hours, and we were supposed to schedule only that number in a given week,” Mr. Stokes said. “If I had to exceed my labor budget — and I was careful not to — I would have had to have a conversation” with the district manager. “If there were a couple of conversations, it would be a write-up,” he added.

The understaffing ethos sometimes manifests itself in company policies. For example, Starbucks stores are not required to have assistant managers, and many do without them.

Ciara Moran, who recently quit a job as a barista at a high-volume Starbucks in New Haven, Conn., complained of a “severe understaffing problem” that she blamed on high turnover and inadequate training. She partly attributed this to the store’s lack of an assistant manager. “We had issues that we’d try to take to her” — the store manager — “but she had so much on her plate we let it go,” Ms. Moran said. “Problems would escalate and become a big thing.”

In other cases, the scheduling and staffing problems at Starbucks appear to arise from the way individual managers handle their tight labor budgets.

Some of the baristas said that clopenings were virtually unheard-of at their stores, but LaTranese Sapp, a Starbucks barista in Lawrenceville, Ga., said clopenings occurred at her store because the manager trusted only a handful of workers to close, limiting scheduling options.

Ms. Riley, the Starbucks spokeswoman, said the store’s scheduling software required at least eight hours between shifts, but that workers could close and open consecutively if the shifts were more than eight hours apart.

There are alternatives to help avoid such results, according to Professor Ton’s research. One of the most promising is to create a mini work force of floating relief employees who call a central headquarters each morning, as the QuikTrip chain of convenience stores common in parts of the Midwest and South has done. Because store operations are standardized, relief employees can step in seamlessly.

“If a worker gets sick, what happens is you’ve lost a quarter of your work force,” Professor Ton said of companies with small stores that lack such contingency plans. “Now everybody else has to scramble to get things done.”

(Starbucks employees are often responsible for finding their own replacements when they are sick. “A lot of times when I’m really sick, it’s less work to work the shift than to call around everywhere,” said Kyle Weisse, an Atlanta barista.)

Starbucks, which vowed to improve workers’ quality of life after The New York Times published an account of a barista’s erratic schedule in 2014, is far from the only chain that has faltered in the effort to adjust from low road to high road.

In many cases, the imperative to minimize labor costs has been so deeply ingrained that it becomes difficult to sway managers, even when higher executives see the potential benefits.

Marshall L. Fisher, an expert on retailing at the Wharton School at the University of Pennsylvania, recalled working on a consulting assignment for a large retailer and identifying a few hundred stores where the company could benefit by adding labor. Executives signed onto the change, but managers essentially refused to execute it.

“The managers were afraid to use their hours,” he said. “They were so used to being judged on ‘Did they stay within a budget?’”

In many cases companies end up going out of business rather than adapt. Economists Daniel Aaronson, Eric French and Isaac Sorkin studied the response to large increases of the minimum wage in states like California, Illinois and Oregon in the 2000s. In most states, employment barely budged two years after the higher wage kicked in. But that masked dozens of suddenly uncompetitive stores that went under, and a roughly equal number of new stores that opened.

The fact that the defunct stores were replaced by new ones suggests that, in principle, they could have evolved. But they simply were not capable of pulling it off.

Source: New York Times

Taif Jany is a rising young policy expert who was born and raised in Iraq and now lives in Washington, DC. His family is Mandaean, not Muslim, but his birthplace and brown skin make him feel like a target all the time. He sometimes looks over his shoulder when he walks through DC, where he works as policy coordinator for the Young Elected Officials (YEO) Network Action, a program of People for the American Way. Over the last year, his feelings of insecurity have only gotten worse.

This article was produced in partnership with Local Progress, a network of progressive local elected officials, to highlight some of the bold efforts unfolding in cities across the country.

“Personally I feel intimidated when I walk around the street,” said Jany. “I feel like I’m an easy target, even though I’m not Muslim. I hear from some of my Muslim friends about daily harassment in cities, suburbs, everywhere.”

And that was before Donald Trump won the presidential election.

Jany and his friends have good reason to be scared. Muslims, along with Arabs and South Asians more broadly, are under assault in the United States. While anti-Muslim bigotry has a long and grotesque history in this country, the shape and nature of the bias has intensified during the last few years, with Muslims suffering the fallout in deeds as well as words. In 2015, 78 mosques were targeted for arson or other forms of vandalism, more than triple the number of mosques targeted in the two years prior. Since 2010, ten states have passed “anti-Sharia” laws, with a majority of the rest pushing to add “anti-Sharia” measures to their books, never mind the fact that Sharia poses zero threat, legal or otherwise, to American constitutional law. And hate crimes are on the rise across the country, with official reports of anti-Muslim crimes jumping from 154 in 2014 to 174 in 2015.

Then there is the rhetoric—poison-tipped words and proposals deployed, not merely by fringe-racist characters like Pamela Geller but also by leading political figures who have turned Muslim bashing into campaign-season sport. Trump has rightly garnered the most attention with his pitch for a “total and complete shutdown of Muslims” seeking to come to the country, followed by the allegedly toned-down version of that pitch—his call for “extreme vetting.” He has also said he would “implement” a database to track Muslims. But he has hardly been the only one to embrace bigotry. Almost all of his Republican primary competitors trafficked, at some point or another, in anti-Muslim slurs, with Ben Carson comparing Syrian refugees to “rabid dogs” and Mike Huckabee describing Muslims as “uncorked animals.” And such rhetoric hurts; it has real, often violent, consequences. One recent Georgetown University study found that anti-Muslim attacks corresponded with calls from prominent politicians to ban Muslim immigrants.

That’s why Jany, along with hundreds of politicians and local leaders across the country have begun pushing back. Under the aegis of the American Leaders Against Hate and Anti-Muslim Bigotry Campaign, progressive officials at every level of local government have begun introducing legislation and pressing for policies that combat Islamophobia. From school-district initiatives in California and elsewhere that require schools to monitor religious bullying, to advertising and education campaigns in cities like New York that aim to teach non-Muslims about Muslim communities, local officials are joining forces with Muslim constituents to show what true leadership looks like. In the last month alone, the city councils of Columbus (Ohio) and New York City passed resolutions condemning Islamophobia—and affirming support for Muslim communities.

“We were regressing into more and more Islamophobia,” said Daneek Miller, who represents southeast Queens as the New York City Council’s only Muslim member and who helped pass the New York resolution. “These last six months or so, with Trump, have made things worse. We had to do something to reverse the trend.”

These new efforts are taking root in cities and towns across the country, creating oases of tolerance in some of the most unlikely states. In Kansas City, Missouri, the school board recently passed a resolution that condemns hate speech against Muslims and those who might be mistaken for Muslims, and explicitly supports its Muslim students. The Metro Nashville Public School Board in Tennessee adopted a similar resolution on October 11.

The American Leaders Against Hate campaign is the joint creation of Local Progress, a network of hundreds of progressive local officials, and the YEO Network Action, which came together earlier this year in the hope of transforming isolated local initiatives into a national platform against Islamophobia. Even before the campaign began mobilizing officials, the occasional mayor or city council would attempt isolated interventions. (In Muncie, Indiana, home state of Trump running mate Mike Pence, for instance, the City Council passed a unanimous resolution promoting religious freedom this past March.) Since the campaign’s launch, these interventions have accelerated rapidly in number as well as kind.

The campaign has thus far come up with about a dozen policy solutions to reduce Islamophobia. Some of them are relatively easy lifts that can be done on a local level. For instance, school districts can write into their bylaws explicit support for Muslim students, and a commitment to hold those who discriminate based on race or religion accountable for their actions. Many school districts have begun to take bullying more seriously; the American Leaders Against Hate campaign suggests being extra-vigilant about bullying based on religion or skin color, including a formalized tracking system for incidents.

Schools can also work anti-bullying and pro-diversity information into their curricula. They can train teachers and guidance counselors to not only know more about Muslim cultures but also to know how to spot bias within themselves and their students, and how to deal with it. While these measures are relatively minor tweaks on their own, together they add up to providing more inclusive environments for Muslim kids and others whose place of birth or religion make them susceptible to Trump-style bigotry.

Other policy changes, such as establishing anti-profiling measures for police, will need to clear more hurdles. But the first step toward clearing those hurdles is to get local elected leaders together to create a national platform capable of tackling bigger issues. The American Leaders Against Hate campaign, for instance, has recommended that states curb surveillance, which disproportionately affects Muslim communities. In the age of NSA data mining, that might be a big ask, but local officials are already making some headway. In June, Santa Clara County, California, passed a landmark ordinance that will help inform citizens about new technology the government is using for policing and surveillance, and make the legal framework for using those technologies transparent and open for debate.

While many of the efforts have been warmly received, a few have run into the buzzsaw of anti-Muslim hysteria either during or after their passage. In Kansas City, for instance, the school-board resolution condemning anti-Muslim hate speech caused an uproar that spread well beyond the city. Despite the fact that the resolution doesn’t require any major changes to school curricula, conservative websites warned of “creeping Sharia law,” and the school district received thousands of angry, sometimes violent, e-mails, many originating from an extremist group called Act for America. The barrage was so intense that the school district had to set special e-mail filters so that its employees could conduct normal business.

That backlash, Kansas City Board of Education chair Melissa Robinson said, was further proof of the amount of work needed to combat Islamophobia. “It’s an illumination of the hate that’s going on around our country,” Robinson said. “As an African-American woman, thinking about the history of what it means to be black in this country, I can relate to what they’re going through in a very deep way.”

Robinson says Kansas City Public Schools joined the American Leaders Against Hate campaign because they understood that Islamophobia wasn’t limited to the city’s school district. The campaign allows local action, like the kind Robinson is doing in Kansas, to have national impact.

Progressives at every level of local government have begun introducing legislation that combats Islamophobia.

While policy is the end goal of the nationwide campaign, its organizers also see it as a chance for ramping up pro-diversity rhetoric. Just as Donald Trump’s verbal attacks on Muslims have led to an increase in anti-Muslim violence, members of the American Leaders Against Hate campaign are hoping that by highlighting Islamophobia and the need for diversity and tolerance, they’ll be able to spur action in the other direction. That’s why the first part of the campaign has involved getting hundreds of local leaders to sign a letter pledging their support for Muslim communities: to show there is a large and effective counterweight to hateful rhetoric.

As the letter demonstrates, countering hateful rhetoric doesn’t have to involve arduous policy change. Instead, it can involve leaders using their positions of power to call for greater tolerance. Under New York City Mayor Bill de Blasio, for example, the city has begun an ad campaign to not only promote tolerance, but also ensure that Muslim New Yorkers feel welcome in the city. And in Minnesota, which has the largest Somali population in the United States, Abdi Warsame, a City Council member and Local Progress stalwart, has been using his platform to call for greater understanding between the Muslim and non-Muslim community, and to push for city services to be accessible to people who speak different languages, a boon to the city’s large Somali population.

“It’s very important to highlight the issue of Islamophobia in the same way we’d highlight anti-Semitism or homophobia, and start having a dialogue and discourse,” Warsame said. “We want to bring people together to discuss this issue. It’s not just about Muslims. It’s about who we want to be as cities, as states, as a country.”             

By Peter Moskowitz

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Equal Voice - June 26, 2014 - Residents in New York City – regardless of their immigration or income status – will soon be able to receive a municipal identification card following the City Council’s approval on Thursday of the plan, The Center for Popular Democracy (CPD) reported. Mayor Bill de Blasio introduced the idea, known as the “City ID,” and it will be available to residents without consideration of race and citizenship status. New York City government agencies and other major institutions will accept the document as proof of identity.“The new ‘City ID’ will…smooth interactions with city agencies, and likely allow thousands of undocumented New Yorkers to check out library books, sign leases and open bank accounts,” CPD said in a blog post on its website.“It will also give many of the city’s most vulnerable residents much greater confidence when they interact and engage with city law enforcement agencies.”CPD found in a report that looked at other municipalities with similar programs that the identification cards offer protection and a sense of empowerment to “vulnerable communities.” Also, CPD said, the cards “hold symbolic importance in creating a sense of shared community and belonging for immigrants and other marginalized individuals.”The City Council voted 43-3 in support of the identification cards, CPD said.The Center for Popular Democracy (CPD), which has offices in New York City and Washington, D.C., works with unions and others to support workers and immigrants. The group focuses on social and economic justice.

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Minnesota Attorney General-elect Keith Ellison announced a 36-member transition advisory board on Monday that includes state legislators, prominent attorneys, union members — and even a past political opponent.

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