Program Assistant - CASA


CASA’s mission is to create a more just society by building power and improving the quality of life in low-income immigrant communities. Our vision is a future with diverse and thriving communities living free from discrimination and fear, working together with mutual respect to achieve full human rights for all. CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code.  Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, and Virginia, they are separate organizations with their own board of directors.  A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations.  This has no effect on salary or benefits.


The Organizing Department works across programmatic areas to build power for immigrants and low income communities throughout Maryland, Virginia and South Central Pennsylvania by providing critical organizing and leadership training opportunities and work closely with the other CASA’s department including Politics and Communication, Community Economic Development and Services department that provide members with the tools they need to achieve economic success and identifying, training, and mobilizing community members to create long-term improvements in their neighborhoods, jobs, and lives through collective direct action, and voter education and mobilization.



Individual to support the Sr. Director of Organizing and Leadership and program management team leads, serve as a liaison to the CASA communications team, and coordinate correspondence between the Program Director and internal and external resources. Also responsible for drafting reports and other materials with the highest level of confidentiality.


Specific duties include but not limited:

  • Maintain Baltimore Welcome Center calendar and assist with scheduling a

  • variety of internal and external meetings

  • Coordinating with IT, Site, Finance, and HR manager to support Baltimore Welcome Center site needs.  Ensure that all HR requirements are met for volunteers, interns, and staff working in the Baltimore Welcome Center.

  • Assist the Organizing Department to accomplish daily tasks and long-term

  • responsibilities, such as managing the department calendar, maintain confidential personnel files, translate confidential information, provide HR support for temporary staff and provide logistical support for direct actions and other events.

  • Under direction of Sr. Director of Organizing in coordination with Director of CASA in Action, provide staff support to members of CASA Leadership Council and boards of CASA de Maryland (c3) and its sister organization CASA In Action (c4).

  • Assist Executive Director’s office in preparing reports to present to the boards, provide administrative support for CASA and CASA in Action board elections and annual meetings, and support community members who serve on CASA and CASA in Action boards.

  • Set up logistics for meetings, events, or conferences such as, securing conference

  • room, ordering/ set-up of food & refreshments, providing necessary documents and

  • communication materials, arrange audio visual support as necessary

  • Assist Sr. Director of Organizing and Leadership in member and ally communications, including administrative support for phone banks, mailings, text and social media efforts, in coordination with Politics and Communications and Development departments.

  • Participation in CASA actions, mobilizations and events as needed and required

  • Provide quality customer service, interactions and responses to all members, partner

  • organizations, vendors, visitor, callers and any other individual or organization you may

  • encounter in your role with CASA

  • Understand and promote CASA membership and services

  • Maintain a positive attitude

  • Perform other job-related duties as assigned 


  • High school diploma or equivalent.

  • At least 1 year of experience as an administrative assistant or equivalent.

  • Bilingual in Spanish and English, demonstrated written and verbal skills, Knowledge of

  • French is an added plus.

  • Excellent organizational and planning capacities.

  • Demonstrated interest in working with the immigrant community.

  • The ideal candidate will be motivated, disciplined, loyal, and comfortable working

  • independently in a small office environment.

  • Must have the ability to exercise good judgment. The position requires excellent writing

  • skills, phone etiquette, computer literacy (Windows environment), and good knowledge of the Internet.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit.

The employee is occasionally required to stand or walk.


While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, potentially hazardous conditions, noise and temperature extremes. Position involves frequent bending, standing, kneeling, climbing ladders, reaching below and above shoulders, and lifting objects weighing up to 50 lbs. while performing job duties. The noise level in the work environment is usually moderate.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: A Program Assistant is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

This is a union position, represented in collective bargaining by a Collective Bargaining Agreement with the Communication Workers of America, Local WBNG 32035 - Communication Workers of America (CWA). If you are offered and accept this position, you will be invited to become a member of the union. All bargaining unit positions require membership or agency fee payer status.

CASA de Maryland, Inc. and CASA in Action do not discriminate on the basis of race, color, religion, sex, national origin, disability or sexual orientation.

This job description will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Apply here.